Return Eligibility
Regular-priced merchandise may be returned within 30 days, provided the goods remain unwashed, free of stains and pet hair.
For hygiene purposes, personal goods including underwear, swimwear, socks, bodysuits and adult intimate products are sold as final sale and cannot be returned or exchanged.
Discounted and promotional apparel items are non-refundable and non-exchangeable under any circumstances.
Return & Exchange Application Process
If your goods arrive damaged, have manufacturing defects, or you need to apply for a return or exchange, kindly contact our customer service via service@krogersave.com first. Kindly attach relevant photos and order details in your email; our team will respond to you within 3–5 business days.
Shipping Cost Allocation for Returns
- Returns initiated for personal reasons by the buyer: The buyer shall bear all return shipping fees, which are determined by the courier you select.
- Returns caused by our faults (damaged shipments, incorrect items delivered): We cover the return shipping cost entirely, with no charges passed on to you.
Time Limit & Product Condition Requirements
This return policy applies only within 30 days from the date of purchase. We cannot process refunds or exchanges once the 30-day window expires.
Given product privacy attributes and our rigorous health regulations, tried-on undergarments are not eligible for return or exchange.
Qualified returned products must be unused, kept in original received condition with intact original packaging, unwashed and stain-free.
A 10% restocking fee applies to all eligible returned goods. Buyers are responsible for outbound return postage, and original shipping fees paid at checkout are non-refundable.
Customs Duty Notice
All customs duties shall be prepaid by buyers on a DDP basis. We will not cover any import taxes incurred from returned parcels. Failure to prepay relevant duties will result in us refusing acceptance of your returned package, and the parcel will be sent back to you automatically.